jilievo bd Privacy Policy

jilievo bd is an online gaming and betting platform operated for users in Bangladesh. This privacy policy ("Policy") explains what information we collect, the purposes for which it is used, who it may be shared with, and how we keep it secure.

This policy applies to our website, mobile application, and any associated digital services. Whether you register on our platform or simply browse, this policy is in effect.

jilievo bd services are intended solely for adults aged 21 or older. We do not knowingly collect information from minors. If a minor has created an account, that account and the associated information will be deleted.

jilievo bd collects user information in various ways. The types of information collected are described in detail below:

2.1 Registration and Identity Information

The following information is collected from you when creating an account:

• Full name and date of birth
• Email address and mobile number
• Username and password chosen by the user (stored in encrypted form)
• National ID card or passport details for identity verification (as part of the KYC process)

2.2 Financial Information

We collect limited payment-related information to process deposits and withdrawals. We handle transactions via bKash, Nagad, and Rocket. These mobile banking numbers are stored solely for the purpose of verifying transactions and preventing fraud. We never collect full PINs or card numbers.

2.3 Technical and Usage Information

The following information is automatically recorded while you use the platform:

• IP address and geographic location (approximate)
• Device type, operating system, and browser version
• Time of entry and exit from the site
• Browsing history, game session data, and betting activity logs
• Information obtained from cookies and similar tracking technologies

2.4 Communication Information

When you contact our support team via live chat or email, the content of that conversation is saved. This is used to maintain service quality and to assist with future support requests.

jilievo bd uses the information collected for the following purposes:

1. Account management: Identity information is used to create your account, keep it active, and verify your identity.
2. Transaction processing: Financial information is required to complete deposits and withdrawals securely and to maintain a transaction history.
3. Service improvement: User behaviour is analysed to improve the platform's design, speed, and functionality.
4. Fraud and manipulation prevention: Information is analysed to detect suspicious activity and maintain platform security.
5. Customer support: Previous conversations and account information are used to provide fast and accurate resolution of your issues.
6. Responsible gaming: Playing patterns are monitored to protect users' interests. Full details of our responsible gaming commitments and tools are available on the Responsible Gaming Guidelines page.
7. Bonuses and promotions: Your eligibility is determined and relevant offers are sent to you.
8. Meeting legal obligations: Necessary information is retained to comply with applicable laws and regulations.

jilievo bd does not sell your personal information or provide it to third parties for commercial purposes. However, limited information may need to be shared in specific circumstances:

4.1 Service Provider Partners

We work with trusted third parties for services such as payment processing, identity verification, cloud hosting, and technical support. These partners receive only the information needed to provide their specific service and are bound by confidentiality agreements.

4.2 Legal Requirements

Information may be disclosed to comply with court orders, lawful requests from investigative authorities, or applicable legal obligations. In such cases, we provide only the information legally required.

4.3 Fraud Prevention

If clear evidence of fraud or deception is found in an account, the relevant information may be shared with technical security partners or authorities.

The jilievo bd website and app use cookies and similar technologies. Cookies are small text files stored on your device that improve your experience on the site.

5.1 Types of Cookies

• Essential cookies: These are necessary to keep login sessions active and to maintain security. Disabling these cookies will disrupt the core functions of the site.
• Functionality cookies: Used to remember your language preference, game settings, and account preferences.
• Analytics cookies: Collect anonymous analytical data to understand which parts of the site are used most. This data is kept in aggregated form — no individual is identified separately.

5.2 Cookie Controls

You can instruct your browser to accept or reject cookies from its settings. However, please note that disabling essential cookies will prevent core functions such as login and transactions from working properly.

jilievo bd uses industry-standard technology and processes to protect your information. Our security framework is as follows:

• SSL encryption: All data transfers on the website and app are encrypted using SSL/TLS technology, making it impossible for third parties to read the information.
• Password protection: Your password is never stored directly — it is stored in a transformed form using a strong hashing algorithm.
• Access control: Only staff members who need your personal information for a specific reason are able to access it.
• Regular security testing: Security audits are conducted regularly to identify system vulnerabilities.
• OTP verification: OTP verification is in place for important actions such as withdrawals or password changes.

However, it is not possible to guarantee 100% security on the internet. We provide the highest level of protection we can, but users must also take responsibility for keeping their login details confidential.

We retain your information for as long as necessary to fulfil the purposes described in this policy, or for as long as legal obligations apply. Specifically:

• Active accounts: All information is retained while the account is active.
• Closed accounts: Even after an account is closed, certain information may be retained for a limited period for legal reasons.
• Transaction records: Financial transaction information is retained for the legally required period.
• Security logs: Security-related logs are kept for fraud prevention and dispute resolution.

As a jilievo bd user, you have several rights over your own information:

1. Right of access: If you wish to know what information we hold about you, please contact the support team.
2. Right to rectification: If there is an error in your personal information, you may request that it be corrected.
3. Right to erasure: In certain circumstances you may request that your information be deleted, except for information that is legally required to be retained.
4. Right to object to processing: You have the right to object to the processing of your information for specific purposes.
5. Opting out of marketing messages: If you do not wish to receive promotional emails or messages, you can turn them off from your account settings.

For any request relating to the above rights, please contact our support team via live chat or email. We provide assistance in both Bengali and English.

All jilievo bd services are strictly for users aged 21 and over. We do not collect information from minors or approve their accounts under any circumstances. If you suspect that a minor is using our platform, please notify support immediately.

To learn more about our age verification process, see the service introduction on our About Us page.

jilievo bd reserves the right to update this privacy policy as needed. If significant changes are made, we will notify you via your registered email or through an app notification. Continued use of the platform after any changes means you have accepted the updated policy.

10.1 Contact Us

For any questions or concerns about this privacy policy, please contact us:

• 24/7 Live Chat Support (in Bengali and English)
• Email: [email protected]

For quick answers to common questions, check our FAQ section — it covers many questions about accounts, payments, and privacy.