Responsible Gaming

Stay safe, set your limits

jilievo bd believes that entertainment is truly enjoyable only when it stays within control. Use our responsible gaming tools and guidelines to keep your experience safe.

21+ Minimum Age Requirement
24/7 Live chat support
৳100 Minimum deposit

What is responsible gambling and why does it matter

Online casino and sports betting is a form of entertainment — but like any entertainment, moderation and awareness are essential. At jilievo bd, we want every member to play while staying mindful of their own budget, time, and state of mind. Excessive gambling can have serious effects on a person's financial and personal life. That is why we have put in place specific guidelines and tools from the outset to help you keep yourself safe.

21+ The minimum age to open an account and place any type of bet at jilievo bd is 21 years. Participation by minors is strictly prohibited.

If you would like to know more about our general rules, you will find full details on our Terms and Conditions page. It includes clear explanations of age verification, account suspension, and other matters.

Betting should never be considered a source of income. Winning and losing are both possible, and outcomes are never certain. Always spend only an amount that, if lost, will not affect your daily life. Remember — jilievo bd is an entertainment platform, not a financial solution.

Tools to keep yourself safe

jilievo bd members can activate or change any of the limits below via live chat or email. Our 24/7 support team responds in both Bengali and English.

Deposit limit

Set your own daily, weekly, or monthly deposit amount. Once a limit is set, it takes effect immediately.

Session time limit

Set a limit on how long you play in one sitting. You will be notified when the set time is reached.

Self-exclusion

You can request to close your account for a set period — 30 days, 6 months, or permanently. This takes effect immediately.

Bet limit

Set a maximum amount you will stake per bet or round to avoid large losses.

Cooling-off period

If you want a short break, activate a cooling-off period of 24 hours to 7 days. During this time, deposits and betting are not allowed.

Activity history

View your full deposit, withdrawal, and betting history to understand how much you are spending. Transparency is the basis of awareness.

Recognise the warning signs

A gambling problem does not always develop suddenly — control is lost gradually. If you notice any of the signs below in yourself, stop and seek help.

  • You keep placing bets to recover lost money, risking larger amounts each time.
  • You are hiding your gambling habit from family or friends, or lying about it.
  • You are spending money set aside for daily needs — such as rent, food, or medical costs — on betting.
  • You feel restless or irritable when not gambling, and your mind is constantly on the next bet.
  • You are spending more time gambling while neglecting work, studies, or family responsibilities.
  • You have tried to stop betting but keep failing.
  • You are betting with borrowed money or by taking on debt.

Ways to get support

Acknowledging a problem is not a weakness — it takes courage. You are not alone. Help is available through any of the channels below.

jilievo bd live chat

Our support team is available in Bengali, seven days a week, 24 hours a day. Request self-exclusion, limit adjustments, or account closure directly through live chat.

Email Support

You can also reach us by email alongside live chat. Describe your situation in detail — your privacy will be respected and we will respond. Email address: [email protected]

Family and trusted people

Talk openly with a close family member or trusted friend. The support and presence of someone you care about is the greatest long-term strength for staying well.

Professional advice

Seeking help from a mental health professional or addiction counsellor is completely normal. Addiction counselling services are available at various government hospitals and private organisations in Bangladesh. Do not wait — speak to a specialist today.

Support groups

Rather than facing the path to recovery from gambling addiction alone, join a support group. Share your experience with people who are in the same situation. Recovery is much easier through mutual support.

Build healthy habits

Following a few simple rules keeps gambling as entertainment — and stops it from becoming a problem. jilievo bd wants to actively help you build these habits.

Set your budget first Before each session, decide how much you will spend — write it down, not just keep it in your head. When that limit is reached, end the session.
Play within a set time Rather than playing for long stretches without a break, take regular breaks. Use a timer and spend time with family.
Avoid playing when under stress Avoid betting when you are angry, frustrated, or feeling lonely. Your ability to make sound decisions is reduced at those times.
Do not chase losses After a loss, thinking "just a little more and I might win" is dangerous. If you have lost, stop for the day.
Stay away from alcohol Do not bet while under the influence of alcohol or any other substance. It becomes difficult to judge your financial limits at such times.
Keep entertainment as the goal Remember — the purpose of playing at jilievo bd is entertainment. A big win is never guaranteed, and every decision carries risk.

Protection of minors

Age verification is mandatory at the time of registration on jilievo bd. Anyone under 21 years of age is not permitted to open an account or place bets. We may request additional documents for age verification when needed.

If there are younger members in your household, use a password or PIN on your device. Do not hand your device to others while you are logged in to your jilievo bd account. Never share your account details — username and password — with anyone.

Under our Privacy Policy, we keep members' personal information secure and do not share it with third parties without permission. Read that page to learn more about data protection.

Frequently asked questions

A short-term self-exclusion (such as 30 days or 6 months) cannot be cancelled before the set period ends. For a permanent exclusion, you will need to contact our support team to request reactivation, and a mandatory waiting period will apply. This rule is in place for your protection.

Lowering a deposit limit takes effect immediately. However, a request to raise a limit may take up to 7 days to be applied. This difference is intentional — to prevent large changes from being made in the heat of the moment. Contact live chat to make a request.

Notify us immediately via live chat or email. We will arrange a password reset and, if necessary, temporarily suspend the account to secure it. Always keep your account login details private.

No. Having a deposit limit or cooling-off period active does not affect your right to eligible bonuses. During a self-exclusion, your account is inactive, so no bonuses will be applied during that time.

Check yourself against the warning signs listed on this page. In particular, if you are repeatedly placing bets to chase lost money, hiding your habit from family, or spending money meant for daily expenses on betting, stop now and contact our live chat or seek professional advice.

Your existing account balance is kept safe during the exclusion period. Once the suspension ends, or after approval from the support team, you can withdraw that balance — via bKash, Nagad or Rocket, usually within 30 minutes to 3 hours.

If you have more questions, you will find detailed information on our FAQ page.

Learn More

Terms and Conditions

Read the full terms and conditions for accounts, bonuses, and withdrawals.

Privacy Policy

Find out how your personal information is kept secure.

About Us

How jilievo bd works and who is behind it.

FAQ

Answers to common questions about deposits, bonuses, withdrawals, and accounts.